Shipping policy
Last updated: November 8, 2026
Rabata Cultural Center and Bookshop ("Bookshop," "we") is a program of Rabata, a 501(c)(3) nonprofit organization (EIN 46-4208628). Rabata Cultural Center & Bookshop ships books and gifts from Arden Hills, Minnesota.
Where we ship
We ship within the United States and internationally, including to P.O. boxes and APO/FPO addresses. If a package is returned because of an incorrect address, because it was not collected, or for other customer-related reasons, you pay any return shipping and carrier fees.
Processing time
Orders are generally processed within 2 business days, excluding holidays.
Shipping options and costs
Shipping rates are set by the carrier and calculated at checkout before you pay. Delivery times vary by carrier, shipping method and destination.
Local pickup
You can pick up your order at the Bookshop in Arden Hills. Pickup orders are generally ready within 2 business days. If an order is not picked up within 7 business days, it is canceled and refunded to the original payment method.
International orders
International customers pay any customs duties, import taxes and extra carrier fees, unless these are included at checkout. If an international package is refused, unclaimed or returned because of unpaid customs charges, incorrect shipping information or other customer-related reasons:
- Original shipping charges are not refunded.
- You pay return shipping and any extra carrier fees.
- Where the law allows, these charges may be deducted from your merchandise refund. If they equal or exceed the value of the merchandise, no refund may remain.
These terms do not apply when the problem is caused by our error, or where consumer protection law requires otherwise.
Tracking
You will receive a tracking number by email when your order ships.
Digital items
Gift cards and digital products are delivered by email.
Lost, delayed or damaged orders
We pack every order carefully so it arrives safely.
Lost or delayed packages
If tracking has not updated for 7 business days (20 business days for international orders), or your order has not arrived 10 business days after the estimated delivery date, email us. We will review the shipment and investigate with the carrier. If the carrier confirms the package is lost, we will review the circumstances and arrange a replacement or refund where appropriate.
Damaged items
If your order arrives damaged, email us within 7 days of delivery with photos of the item and the packaging. We will review it and work with you on a resolution.
Packages marked delivered
If tracking shows your package was delivered but you have not received it, email us. We will help investigate with the carrier. Each case is reviewed individually.
Contact
bookshop@rabata.org · (612) 584-3359 · Rabata Cultural Center, 3533 Lexington Ave. N, Arden Hills, MN 55126
